The method for collecting SIP logs could be made more streamlined. I suggest something like:
1-end user dial *50 (or whatever start key) to start logging. The systems says "Logging started"
1b- snom ONE now turns on logging for this extension's IP address.
2-user reproduces problem
3-user dials *50 and the system say "Logging Completed" and emails the SIP log, the system config and some other basic info the the email of extension initiating the log.
4-user can forward to snom or var.
This could be extended by more than one logging profile. example: *50 is extension level logging and *51 would get loggs for the whole system or something like that.
I think this would dramatically improve ability for snom and resellers to support snom ONE is an effecient manor.