help buttons often are bad link - please fix
Another field in the rate table that is for 'minimum charge' (not the same as upfront charge) so that we can for example do per second billing with a minimum of x cent per call.
Ability to supress the INFO message every billing unit. Per second billing creates massive amounts of traffic that most client endpoints dont even cater for.
Requesting an operator console for Snom One! All the bells and whistles!
Currently you can largely configure snom deskphone buttons from snom ONE. this is a great feature. The one button type you cannot configure from snom ONE is an action url button. I suggest this be possible
this would make debugging time based service flags just a little easier.
on support.snom.com "View Tickets" in the list of ongoing tickets its hard to see which ticket is the pertinent one: This could be easily resolved by showing a short description of issue in the "view tickets" list. This becomes an issue because the user can't just reply to a incident update via email. On top of that there is no link to the specific support incident in the update email so we need to login to support.snom.com ...more »
no way to mark ticket complete? really?
user should be able to review completed tickets seperate from LIVE tickets.
should include all calls both internal and external and allow basic filtering.
For more ideas:
I suggest you create an option that allows for a secret code to be requested -based upon service flag configuration- before a transfer to any specified extension. In other words, when this option is activated and an extension is dialed, or selected from the name's directory, a code is requested before transfer.
suggesting the ability to upload professionally recorded announcements for Agent Groups using a GUI. As is, recording can only be done via a telephone on the network, or by adjusting the systems acd recording files.