Campaign: Bugs

help buttons in pbx admin are often are bad link - please fix

help buttons often are bad link - please fix

Submitted by (@mattmlandis)

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Campaign: Feature Improvement

Billing

Another field in the rate table that is for 'minimum charge' (not the same as upfront charge) so that we can for example do per second billing with a minimum of x cent per call.

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Campaign: New Features

INFO on billing

Ability to supress the INFO message every billing unit. Per second billing creates massive amounts of traffic that most client endpoints dont even cater for.

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Campaign: New Features

OPERATOR CONSOLE

Requesting an operator console for Snom One! All the bells and whistles!

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Campaign: Feature Improvement

define a phone button as an "Action URL"

Currently you can largely configure snom deskphone buttons from snom ONE. this is a great feature. The one button type you cannot configure from snom ONE is an action url button. I suggest this be possible

Submitted by (@mattmlandis)

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Campaign: New Features

date and time display at top or bottom of each screen

this would make debugging time based service flags just a little easier.

Submitted by (@mattmlandis)

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Campaign: Practices

support.snom.com View Tickets: show short description of issue

on support.snom.com "View Tickets" in the list of ongoing tickets its hard to see which ticket is the pertinent one: This could be easily resolved by showing a short description of issue in the "view tickets" list. This becomes an issue because the user can't just reply to a incident update via email. On top of that there is no link to the specific support incident in the update email so we need to login to support.snom.com ...more »

Submitted by (@mattmlandis)

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Campaign: Practices

support.snom.com - user should be able to mark ticket complete

no way to mark ticket complete? really?

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Campaign: Practices

user should be able to review completed tickets seperately

user should be able to review completed tickets seperate from LIVE tickets.

Submitted by (@mattmlandis)

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Campaign: New Features

complete call log that can be filtered

should include all calls both internal and external and allow basic filtering.

 

For more ideas:

http://forum.pbxnsip.com/index.php?/topic/4380-paging-doesnt-show-in-call-log/page__pid__18968#entry18968

Submitted by (@mattmlandis)

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Campaign: New Features

Secret Code

I suggest you create an option that allows for a secret code to be requested -based upon service flag configuration- before a transfer to any specified extension. In other words, when this option is activated and an extension is dialed, or selected from the name's directory, a code is requested before transfer.

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Campaign: Feature Improvement

Uploading professional announcement for ACD

suggesting the ability to upload professionally recorded announcements for Agent Groups using a GUI. As is, recording can only be done via a telephone on the network, or by adjusting the systems acd recording files.

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