Practices

Practices

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Practices

support.snom.com View Tickets: show short description of issue

on support.snom.com "View Tickets" in the list of ongoing tickets its hard to see which ticket is the pertinent one: This could be easily resolved by showing a short description of issue in the "view tickets" list. This becomes an issue because the user can't just reply to a incident update via email. On top of that there is no link to the specific support incident in the update email so we need to login to support.snom.com ...more »

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Practices

version change log

There should be a change log for snom ONE versions so we know what changed.

 

There should be an URL that we can go to to see what has changed in the latest and all previous releases.

 

Here is an example of what we are looking for: (only add that each release is appended to the same page)

http://pbxnsipsupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=699

Submitted by (@mattmlandis)

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