on support.snom.com "View Tickets" in the list of ongoing tickets its hard to see which ticket is the pertinent one: This could be easily resolved by showing a short description of issue in the "view tickets" list. This becomes an issue because the user can't just reply to a incident update via email. On top of that there is no link to the specific support incident in the update email so we need to login to support.snom.com ...more »
When a support incident is update is received by end user via email it is not possible to just quickly reply to a support incident via email. We need to log into https://support.snom.com. Support would be much more fluid if a quick reply to email would be possible.