Practices

Practices

version change log

There should be a change log for snom ONE versions so we know what changed.

 

There should be an URL that we can go to to see what has changed in the latest and all previous releases.

 

Here is an example of what we are looking for: (only add that each release is appended to the same page)

http://pbxnsipsupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=699

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Practices

support.snom.com View Tickets: show short description of issue

on support.snom.com "View Tickets" in the list of ongoing tickets its hard to see which ticket is the pertinent one: This could be easily resolved by showing a short description of issue in the "view tickets" list. This becomes an issue because the user can't just reply to a incident update via email. On top of that there is no link to the specific support incident in the update email so we need to login to support.snom.com ...more »

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Practices

support.snom.com - user should be able to mark ticket complete

no way to mark ticket complete? really?

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Practices

user should be able to review completed tickets seperately

user should be able to review completed tickets seperate from LIVE tickets.

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Advertisements

I suggest you invest in more videos and high pixel pics advertisement to promote your products. Have you taken a look at Cisco's website lately? Man, it will steal your customers. Information galore and at the tip of you fingers. It would be nice to have your personal videos loaded with information separately from a buggy utube presentation. Remember, advertisement is not an expense, it's an investment!

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if VARS could see existing bugs/issues it would save time

if VARS could see existing bugs/issues it would save a lot of time.

 

as it is it is hard/time consuming/challenging to get in contact with support/start support incident. Only to find it is an exiisting issue we could have seen from a list.

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it should be possible to reply to a support incident via email

https://support.snom.com

 

When a support incident is update is received by end user via email it is not possible to just quickly reply to a support incident via email. We need to log into https://support.snom.com. Support would be much more fluid if a quick reply to email would be possible.

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