Feature Improvement

Feature Improvement

ACD Messages:Varying time between

I suggest you add an option that will allow for varying times between ACD messages, eg the time between messages 1 and 2 could differ from the time between messages 2 and 3. Also, that each message be given an escape route to play another message to form a circuit. In other words, message 7 -being the final message could go back to message 2, or 3 then the sequence continue: 2-3-4-5-6-7-2 etc.

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Feature Improvement

Directory Account

I suggest that the Dial by name directory be treated as a customizable account (as an extension) rather than a system default. The necessary names could then be added to these accounts as needed, which would then provide different accounts for varying IVR/Auto Attendant configurations. Also, there should be a customizable exit for no input and direct destination selections in these accounts. In other words, digits 0-9 ...more »

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