New Features

Web UI to find recordings (especially conference calls)

would be good if there was a way to search recordings. for extensions and conference calls. something simple is fine. This will avoid suppport requests.

Submitted by (@mattmlandis)
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6 votes

Feature Improvement

Uploading professional announcement for ACD

suggesting the ability to upload professionally recorded announcements for Agent Groups using a GUI. As is, recording can only be done via a telephone on the network, or by adjusting the systems acd recording files.

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1 vote