no way to mark ticket complete? really?
user should be able to review completed tickets seperate from LIVE tickets.
I think there could be an appliance for SnomOne IPPBX which support different configuration of trunk types for those who don't want to be bothered with all this installation process
should include all calls both internal and external and allow basic filtering.
For more ideas:
I suggest you create an option that allows for a secret code to be requested -based upon service flag configuration- before a transfer to any specified extension. In other words, when this option is activated and an extension is dialed, or selected from the name's directory, a code is requested before transfer.
suggesting the ability to upload professionally recorded announcements for Agent Groups using a GUI. As is, recording can only be done via a telephone on the network, or by adjusting the systems acd recording files.
I suggest that extension dialing on any auto attendant be an option rather than default. In other words, if there is a greeting playing by an auto attendant that is set to no extension dialing, then that greeting would not be interrupted by dtmf input.
I recommend that you consider the option of a GUI that give access to customizing system prompts. Putting prompts in the voice of choice would be nice.
I recommend that you give the option for the creation of certain mailboxes that can be used as announcement mailboxes only. No recording of messages. These mailboxes should also be able to function as direct destination options in configured Auto Attendants, extension mailboxes etc
I suggest you add an option that will allow for varying times between ACD messages, eg the time between messages 1 and 2 could differ from the time between messages 2 and 3. Also, that each message be given an escape route to play another message to form a circuit. In other words, message 7 -being the final message could go back to message 2, or 3 then the sequence continue: 2-3-4-5-6-7-2 etc.
I suggest that the Dial by name directory be treated as a customizable account (as an extension) rather than a system default. The necessary names could then be added to these accounts as needed, which would then provide different accounts for varying IVR/Auto Attendant configurations. Also, there should be a customizable exit for no input and direct destination selections in these accounts. In other words, digits 0-9 ...more »
I suggest that hunt groups be given the option to announce before transfer. Eg you're being transferred to sales.